Customer Relations Consultant

Company: West Recruitment Pty Ltd
Location: Los Angeles
Posted on: October 16, 2024

Job Description:

Email: aleceohara@westrecruitment.com.auCall: 9689 8998West Sector: Business SupportJob Summary- Permanent Opportunity- Norwest Location- Yearly BonusesJob DescriptionAbout your new employerWest Recruitment is currently partnering with a leading global automotive business who have become the world's most trusted distributor. With strong core values, they are continually growing their teams and becoming a powerful force within the industry.About your new jobDue to continued growth, an opportunity has become available for a professional and experienced Customer Relationship Consultant to join their vibrant office in Norwest. Your duties will include but not be limited to:

• Answering customer questions in relation to their concerns, creating case files, and providing responses to customers in a timely manner.
• Investigating customer requests and complaints received by email, phone, and post and raising concerns to the relevant stakeholders within the business.
• Regular updating and maintenance of data in system in compliance with correct data handling procedures.About you!
• Previous experience in a high-paced, customer service role within a Contact Centre environment.
• Always display a customer-focused mindset and be able to deliver empathetic service regardless of circumstances.
• Able to think outside the square demonstrating an agile approach to work.
• Be able to always deliver an excellent customer service experience.
• Experience in an automotive field is a benefit but not essential - if you have call centre experience within finance, insurance, disputes or the like - this will be highly regarded.What's in it for you?
• A Permanent opportunity with a highly regarded corporation.
• A highly competitive salary with yearly bonuses and salary increase.
• Many company perks such as discount on vehicle purchases, private medical, additional care days off, car rental and much more!If this opportunity sounds right for you, please click the Apply Now button and an experienced consultant may call you to discuss further.
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Keywords: West Recruitment Pty Ltd, Hacienda Heights , Customer Relations Consultant, Professions , Los Angeles, California