CUSTOMER COMPLAINT & CAPA COORDINATOR

Company: Hollandia Dairy
Location: San Marcos
Posted on: November 7, 2024

Job Description:

Ideal Candidate Criteria: Must have knowledge of Management of the CAPA Program with 2+ years experience in Root Cause Investigation; Managing and assigning corrective/ preventative action(s) as appropriate; Customer Complaint and CAPA tracking/trending; Verification activities; internal/external audit support.

Job Duties:

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• This position would track/trend and ensure proper investigation, associated corrective/preventive action(s), as well as verification activities that could stem from customer complaints, internal/external audit findings, failed product testing of any kind, deviations from Hollandia policies and procedures, or any adverse trends noted in any area relating to production, food safety, or quality. - - - -
• Tracking/trending of data collected. - - - -
• Working with and leading cross functional teams to find true root cause(s), as well as appropriate corrective/preventive action(s) - - - -
• Continuous Improvement - - - -
• Manage SQF Practitioners and system - - - -
• Ensures timely and appropriate response to customer complaints. - - - -
• Other duties as assigned.Skills Needed: Must have a Bachelor of Science Degree; 2+ years of Quality or CAPA Experience. SQF Practitioner, PCQI, CAPA Training is a plus, but not required. Must be able to complete certifications within 3 months. Must have advanced skills in Microsoft Excel and Word. Requires excellent verbal and written communication skills.
  
  Physical Requirements: While performing the duties of this Job, the employee is continuously required to stand, talk and hear; frequently required to use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch, or crawl; frequently required to walk, sit, climb or balance; continuously required to lift/push/pull up to 25lbs, occasionally required to lift/push/pull 50lbs.; specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus.
  
  Benefits:
  
  
  
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  • On day one, excellent medical, dental, vision, employer paid for long-term disability, life insurance (free up to $50k); various additional options to choose from - - - -
  • Flexible Benefits account (FSA) for medical and dependent care - - - -
  • Generous PTO (Paid Time Off) allowances and holiday pay - - - -
  • 401(k) plan with employer matching - - - -
  • Advancement and growth opportunities - - - -
  • Fun employee and family events - - - -
  • Employee gifts on birthdays & milestone anniversaries - - - -
  • Safety bonuses and raffles - - - -
  • Employee assistance programHollandia Dairy is an EEO/AA/Disability/Vets Employer
    
    
    
    
    
    
    
    
    PId04f35cf259c-37248-35519116

Keywords: Hollandia Dairy, Hacienda Heights , CUSTOMER COMPLAINT & CAPA COORDINATOR, Other , San Marcos, California