Help Desk Coordinator

Company: VirtualVocations
Location: Mission Viejo
Posted on: November 7, 2024

Job Description:

A company is looking for a Help Desk Coordinator II to deliver top-tier support and ensure a seamless customer experience.

Key Responsibilities

Address and resolve network, device, and equipment issues
Conduct remote troubleshooting for network-related problems and manage escalations
Handle escalated matters from property staff and perform additional assigned duties

Required Qualifications

High School Diploma or GED
Over 2 years of customer service experience
More than 1 year of technical support experience
Familiarity with Ruckus, Juniper, and Cambium Access Points
Experience with Zendesk or another ticketing system

Keywords: VirtualVocations, Hacienda Heights , Help Desk Coordinator, Other , Mission Viejo, California

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