Telecommunications Operator

Company: Disability Solutions
Location: Los Angeles
Posted on: October 4, 2024

Job Description:

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.Job Specific

• Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
• Operates multi-line equipment
• Answers phones in a polite professional manner
• Uses computer to verify identity/room number of guest being called
• Directs calls to appropriate extension
• Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
• Provides accurate directions to hotel from major inbound locations
• Answers questions regarding hotel functions and facilities
• Transmits messages via computer, two way radio and digital pager
• Receives, processes wake-up calls, room service orders and guest requests
• Performs wake-up call functions
• Transmits messages via computer and facsimile machine
• Serves as communication hub during Emergency Procedures
• Monitors timelines of Star Service Delivery
• Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
• Other duties as assignedGeneral
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standardsQualifications
    • Education: High School diploma or equivalent
    • Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environmentThe wage for this position is $27.15.

Keywords: Disability Solutions, Hacienda Heights , Telecommunications Operator, IT / Software / Systems , Los Angeles, California