Customer Service Representative

Company: Sysco
Location: Irvine
Posted on: October 16, 2024

Job Description:

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Full Time onsite in Irvine CA
work scheduled - 8am - 5pm, -Sunday through Thursday

RESPONSIBILITIES
Answer all incoming concerns/needs from all customers
Key pick-up request, Handle transportation/routing on delivery questions
Process will-call orders
Provide customers with invoice copies.
Process credits
Maintaining Call list
Monitor orders before the cut-off
Communicate regularly with the AE (account executives) and customers.
Manage the same-day deliveries for OPCO (operating company)
Perform other duties as directed by Supervisor.

QUALIFICATIONS
Education
High school diploma or equivalent.

Experience
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience

Professional Skills
Strong telephone communication skills
Able to work in a fast pace environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office

#LI-Onsite
#LI-GR1

Keywords: Sysco, Hacienda Heights , Customer Service Representative, Hospitality & Tourism , Irvine, California